All personal information held or collected by the Mint is protected under the federal Privacy Act. This means you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. Necessary measures have been taken to protect the confidentiality of the personal information you provide.
In general, we collect only what we need to serve you well. For example, when you shop with us we will collect credit card information, your address and information on the products you wish to purchase and where you want them shipped. We will also ask for your telephone number and email address so that we can contact you should there be a problem with your credit card or order. This is the minimum we need to serve you to the best of our ability. For email subscriptions, we ask only for your name and email address.
We periodically analyze the emails we receive to determine trends in information requested, and to revise our website as necessary to help customers get what they are looking for faster. Your email address is never used during this analysis and we will not contact you without your permission.
We also gather information about sales through this site, such as number of transactions, order values, and number of abandoned shopping carts.
When you do place an order with us, some personal information is stored. You will choose a password, which we will use to protect your account's privacy. Should you forget your password, just enter your email address and we will send it to your inbox. Your account will contain the following information:
By logging in with your password you will be able to review or modify this information at any time. We can also do this on your behalf if you contact us at the customer support centre. Our agent will ask for information from you to confirm your identity before modifying any information. An email will be sent to confirm that your information has been modified.
To help prevent fraud and identity theft, we use a third-party service provider to validate your identity through an online authentication process. While you are required to provide personal information, this information is not collected by the third party service provider and the Royal Canadian Mint only has access to this information in order to monitor fraud and identity theft protection.
In order to take advantage of the additional services provided to Masters Club members, you will need to register with us, regardless of whether you intend to make purchases through the site. We will store only the minimum information necessary to provide you with these enhanced services.
We use cookies, or small bits of text-based information, to track your choice of language, country of origin, whether or not there are items in your shopping cart, the products purchased online and amount of transactions, pages viewed, demographic information, and to determine sites you were referred from. This information is stored on your computer; for example, the next time you visit we will be able to automatically serve you pages in the correct language. We do not store or use any other information about you in cookies.
This data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on mint.ca. We also collect referral and aggregated statistics such as page views, time spent on the web site, and unique visitors. This information helps us improve and enhance your online experience, including how easily and quickly you find the products, services and information you need.
This is the address used to connect your computer to access the Internet. This information may be used to investigate unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions to the web site.
Web beacons, also known as "Web bugs," pixel tags, or clear GIF, are small, graphic images on Web pages or that allow us to monitor the activity on our web site. Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from and the time it was viewed.
We currently contract with several third party service providers to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies provided by our marketing company on this site. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used.
Mint.ca contains links to other Web sites. While the Mint takes measures to ensure that the links on our Web site are to reputable and well-established companies, we are not responsible for the privacy practices of those Web sites. We encourage you to learn about the privacy practices of those Web sites.
Should you have any additional questions or concerns related to the Mint’s Privacy Policy or our privacy practices please write to the Privacy and Access Coordinator, 320 Sussex Drive, Ottawa, Ontario, K1A 0G8.
For more information about the information the Mint collects and about your rights, see Infosource. This is a Government of Canada publication available in major libraries, government information offices and from constituency offices of federal members of Parliament.
If you are not satisfied with our response to your privacy concerns, you may wish to contact the Privacy Commissioner via http://www.privcom.gc.ca or by calling 1-800-267-0441.
